Glenys Bridges, Managing Director, Dental Resource Company
Dental Reception and Practice Management is the dental office administrator’s essential companion to all aspects of reception work and practice management duties. The book covers vital interpersonal skills and the important aspects of business management and marketing relevant to dentistry. In addition it explains the development of dental care and the range of available treatments, enhancing the reader’s understanding and awareness of the necessary clinical aspects of dentistry.Dental reception and Practice Management covers a range of key skills and knowledge within three sections: ‘Overview of Dental Care Administration’, ‘Front of House Skills and Planning’ and ‘Managing Dental Services’; bringing together practical guidance on business management and reception skills with accessible and relevant information on the dental professions.
“The book provides a vast amount of information in a lot of detail on aspects of personal as well as work life. Although not a crucial read for British undergraduates, it would be useful for any dentist seeking further knowledge on setting up a practice, or who has an interest in management.” (British Dental Journal, 10 December 2010)
This book is a comprehensive resource dedicated to dental receptionists and practice managers. It is written by a leading trainer in the field who provides valuable coverage of both spheres of work.The book is designed to be both a reference to new dental administrators, from training to their first day in the dental team, as well as being a valuable reference source to expand and underpin the existing knowledge of experienced receptionists and practice managers. In particular, the book highlights best practice and signposts emerging aspects of the roles available to dental receptionists and practice managers.
- Paperback: 232 pages
- Publisher: Wiley-Blackwell; 1 edition (February 13, 2007)
- Language: English
- ISBN-10: 1405138882
- ISBN-13: 978-1405138888
- Product Dimensions: 6.9 x 0.6 x 9.7 inches
- Shipping Weight: 1.2 pounds
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