Communication Skills for Dental Health Care Providers

Young, Lance Brendan / O’Toole, Cynthia Rozek / Wolf, Bianca

This evidence-based textbook presents the essential communication strategies clinicians should know to facilitate interaction with patients. With a focus on practical strategies instead of dense communication theories, the authors facilitate improved patient-provider communication and demonstrate how to elicit accurate patient information during the health interview, communicate effectively during examinations and procedures, and present preventive and restorative treatment plans from a patient-centered perspective.

Part I: Communication Fundamentals
1. Understanding Communication
2. Preparing for Patient Communication
3. Developing Cultural Competence

Part II: Interaction Skills
4. Enhancing Listening Skills
5. Improving Verbal Skills
6. Refining Nonverbal Communication Skills

Part III: Communication During the Appointment
7. Initiating and Interviewing
8. Interacting During and After Procedures
9. Presenting Treatment Plans

Part IV: Communication Challenges
10. Managing Life Span Challenges
11. Managing Hearing and Speaking Challenges
12. Managing Stigma Challenges


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